COVID–19 Information for Clients, Visitors, and Volunteers

Families First prioritizes the safety of our clients, visitors, volunteers, and employees. We are taking the necessary steps to ensure that our services remain available, while being responsive throughout this changing situation.

The Indianapolis office is open with reduced hours for in-person and virtual services. The Indianapolis office hours are as follows:

  • Mondays and Thursdays 8:30 a.m. – 8:00 p.m.
  • Tuesdays and Wednesdays 8:30 a.m. – 5:00 p.m.
  • Fridays closed

Same day, in-person assessments are available. For more information please call 317-634-6341.

Families First will continue to offer virtual assessments, individual sessions, and family sessions as needed.

Group sessions will continue by video conference. There will be no in-person groups until further notice.

Crisis & Suicide Hotline – no changes; available 24-hours. This crisis causes anxiety in everyone. We will all get through this eventually, but if you are feeling overwhelmed right now, please call 317-251-7575 or text CSIS to 839863.

Current clients should call their assigned staff person with any questions. 

Your Safety in Mind


Employees coming to any Families First office location or performing work on behalf of Families First will self-screen prior to arriving at the worksite.

When members of the public arrive for an in-person appointment at the office, they will be screened for risk of COVID-19, including a temperature check. If they have symptoms for COVID-19, have been in close contact with someone diagnosed with COVID-19, have been asked to self-isolate or quarantine for possible contact with COVID-19, the session/visit will be rescheduled, or completed virtually if possible.

Prior to visiting someone in the home or at a community site, they will be screened for risk of COVID-19 via telephone by Families First staff. If this person or any members of their home show a risk of being positive for COVID-19, the session/visit will be rescheduled or completed virtually, if possible.

Social Distancing

Families First requires compliance with social distancing recommendations of the U.S. Centers for Disease Control (CDC), including maintaining six-feet social distancing for both employees and members of the public when possible and/or employing other separation measures such as wearing face coverings and providing a barrier between the front desk staff and visitors. Families First has also provided directional tape on the floors to create one-way hallways and social distancing X’s throughout the building.

Due to recent guidance by the Indianapolis City Mayor, Families First will begin requiring all clients, guests, visitors, and staff to wear face masks at all times when in Families First facilities or when working in the community on behalf of Families First. Staff members or clients that do not have face masks will be provided one by Families First at no cost.

To further promote social distancing, appointment times will be staggered, limiting the amount of staff and clients in the building, and waiting room. Members of the public will be asked to wait in their vehicles or outside until the start of their appointment time at which time we will call/text you when to come in for your scheduled appointment. If this is not possible, the person will be separated to ensure proper social distancing is maintained.


Families First has implemented enhanced cleaning and disinfecting procedures, including cleaning high touch surfaces and common areas periodically throughout the day.

Hand sanitizer is available in all common use areas. 

Additional Sources for more information on the coronavirus: