COVID–19 (coronavirus) – Information for Clients, Visitors, and Volunteers

Families First prioritizes the safety of our clients, visitors, volunteers, and employees. We are taking the necessary steps to ensure that our services remain available, while being responsive throughout this changing situation.

Beginning at 5 p.m. on Friday, March 13, both offices of Families First (Indianapolis and Greenfield) were closed to outside visitors until further notice. Families First counselors and case managers are providing services by phone, videoconference, or in the community, as follows:

• Crisis & Suicide Hotline – no changes; available 24-hours. This crisis causes anxiety in everyone. We will all get through this eventually, but if you are feeling overwhelmed right now, please call 317-251-7575 or text CSIS to 839863.

• The following services are continuing via phone or videoconference. In rare instances where neither is possible, or in situations where safety is a concern (decided on a case by case basis), Families First will call ahead of the visit to determine if anyone in the home are experiencing symptoms or have tested positive to COVID-19, practice social distance and recommended hygiene.
o Home Based Family Preservation services
o Father Engagement services
o Supervised parent/child visitation
o Substance Use Recovery Coaching
o Domestic Violence 

• The following services are available via phone or videoconference and as needed for crisis:
o Substance Use, Domestic Violence, Parenting and Support Group clients – on scheduled group day
o Mental Health Counseling clients – on scheduled session day
o Survivors of domestic violence and assault – on scheduled session day
o Protective Orders - to file protective orders online
o Rape Crisis Counselors at hospitals 

Clients should call their assigned staff person with any questions. 

Families First encourages you to practice preventative and precautionary measures to protect yourself and your family from COVID-19.

1. Stop handshaking – use other noncontact methods of greeting.

2. Clean your hands frequently with soap and water, wash for a minimum of 20 seconds, or with hand sanitizer that contains at least 60% alcohol.

3. Avoid touching your face.

4. Disinfect surfaces that are frequently touched in your home like doorknobs, tables, and handrails regularly.

5. Increase ventilation by opening windows and adjusting temperature settings.

6. Avoid close contact with people who are sick.

7. Put distance between yourself and other people when in crowds.

8. Stay home if you are sick.

9. Cover coughs and sneezes with your elbow or a tissue.

a. Throw used tissues in the trash.

b. Wash your hands immediately after a cough or sneeze for at least 20 seconds with soap and water.

10. Wear a facemask if you are sick. Note, a facemask will not protect you from other sick people. If you are not sick, you do not need to wear a facemask.

11. Avoid all non-essential travel including plane trips, and especially avoid embarking on cruise ships.

Who is at Higher Risk?

Early information out of China, where COVID-19 first started, shows that some people are at higher risk of getting very sick from this illness. This includes:

1. Older adults

2. People who have serious chronic medical conditions like:

a. Heart disease

b. Diabetes

c. Lung disease

If you are at higher risk for serious illness from COVID-19 because of your age or because you have a serious long-term health problem, it is extra important for you to take actions to reduce your risk of getting sick with the disease.

Watch for Symptoms and Emergency Warning Signs

Pay attention for potential COVID-19 symptoms including:

• fever

• cough

• shortness of breath*

Please contact your healthcare provider if you experience symptoms such as fever, cough and shortness of breath. General questions from the public or health care provider inquiries about COVID-19 may be directed to the ISDH COVID-19 Call Center at the toll-free number 877-826-0011 (available 24/7) or e-mail

*This list is not all inclusive. Please consult your medical provider for any other symptoms that are severe or concerning.

Additional Sources for more information on the coronavirus: