Are your services available for individuals or just for families?

We serve both individuals and families throughout Central Indiana.

How will my privacy be protected?

Families First Notice of Privacy Practices (9-23-13)

I know I need help, but I’m afraid to seek services

We recognize that it's not always easy to ask for help or to even admit that you need it. We'll treat you with respect, a non-judgmental attitude, and will do our best to put you at ease. Our philosophy is that all individuals and families have strengths, and that no one sets out to fail as parents, spouses or in other aspects of family life. We take your rights seriously, including your right to privacy and confidentiality.

Do you take Medicaid or any health insurance plans?

We accept Medicaid, and many other health insurance plans. When you call to make an initial appointment, our Intake Counselor can help determine if your insurance is accepted and whether you would have a co-pay.

What if I can’t afford services at Families First?

We believe that everyone deserves access to quality support services and programs. At Families First, we do our best to make resources affordable for people of all income levels. We offer a sliding fee for all of our services and programs. Charges are based on household income and the number of persons in the family.

I don’t have a vehicle. Is Families First on a bus line?

Yes. Families First is located at 2240 N. Meridian Street, Indianapolis, IN 46208. There is an IndyGo bus stop located at 23rd and Meridian, about one minute away.

Can I bring my kids when I come to Families First?

Please keep in mind that if you will be coming to Families First for family counseling, your kids may be involved in sessions. In some cases, children may be seen alone, by a therapist who specializes in play therapy.

When parents or family members are being seen for adult concerns that are not appropriate for children to hear about, we may ask that you not bring your children with you to Families First.

Can I get help through more than one of your programs?

Yes, some individuals and families benefit from more than one of our programs.

Do your therapists prescribe medications?

No, we do not prescribe medications for clients. However, medical referrals for prescription evaluation are made if and when a therapist thinks it is necessary.

What are my rights as a client of Families First?

Families First Client Rights

How is Families First funded?

Families First is a private, non-sectarian, not-for-profit 501(c)(3) organization funded by community grants, foundations, and the generous support of private donors. We are proud to be a United Way partner organization.


What if I have a complaint or grievance about my services?

Client Complaints and Grievances Procedure