Crisis Line Intervention Specialists

Families First operates a crisis and suicide intervention text and phone line that is operational 24/7, 365 days a year. Volunteers take calls and/or respond to text messages from the convenience of their own homes from Indiana residents that need additional support. Our next training will take place February 2021. Please complete an interest form to receive information about specific times and dates! 


We ask that all potential volunteers are ready to learn, listen and practice empathy. The content of the workshops will cover active listening, how to guide callers to local resources, and basic skills for working a crisis hotline. There is no cost for this training.

In the days following the end of the training, there will be four (4) simulated crisis telephone calls (home role plays) from a trainer. The performance in each call will be evaluated and the trainer will provide feedback. Upon a satisfactory assessment of the home simulation skills, the training concludes with a four-hour shift with live crisis calls under the supervision of a trainer. Upon successful completion of a four-hour shift, the title of Crisis Intervention Specialist is earned. You will then have the opportunity to select your two, weekly standing four-hour shifts.

Want to learn more without making a commitment? Join us for our next interest meeting!



The application for this position can be found here. After the application is submitted, applicants will be contacted for an in-person interview with the Crisis Line Program Manager.