Crisis Line Intervention Specialists

Families First operates a crisis and suicide intervention text and phone line that is operation 24/7, 365 days a year. Volunteers take calls and/or respond to text messages from Indiana residents that need additional support from the convenience of their own homes.The training to be a Crisis Intervention Specialists is approximately 40 hours. This will be executed with six (6) workshops.

January 2019 Training Dates

Wednesday, 1/16/2019, 5:30-9:30pm

Friday, 1/18/2019, 8:30-4:30pm

Saturday, 1/19/2019, 8:30-4:30pm

Tuesday, 1/22/2019, 5:30-9:30pm

Thursday, 1/24/2019, 5:30-9:30pm

Saturday, 1/26/2019, 8:30-4:30pm 

March 2019 Training Dates 

Wednesday, 3/13/2019, 5:30-9:30pm

Friday, 3/15/2019, 8:30-4:30pm

Saturday, 3/16/2019, 8:30-4:30pm

Tuesday, 3/19/2019, 5:30-9:30pm

Thursday, 3/21/2019, 5:30-9:30pm

Saturday, 3/23/2019, 8:30-4:30pm 


We ask that all potential volunteers are ready to learn, listen and practice empathy. The content of the workshops will cover active listening, how to guide callers to local resources, and basic skills for working a crisis hotline. There is no cost for this training.

In the days following the end of the training, there will be four (4) simulated crisis telephone calls (home role plays) from a trainer. The performance in each call will be evaluated and the trainer will provide feedback. Upon a satisfactory assessment of the home simulation skills, the training concludes with a four-hour shift with live crisis calls under the supervision of a trainer. Upon successful completion of a four-hour shift, the title of Crisis Intervention Specialists is earned. You will then have the opportunity to select your two, weekly standing four-hour shifts.

I would like to attend an upcoming Interest Meeting:

November 19

December 17


The application for this position can be found here. After the application is submitted, applicants will be contacted for an in-person interview with the Crisis Line Supervisor.